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Product tour only showing after page refresh

  • 6 September 2023
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Userlevel 2
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Hi, a a product tour I built is only showing after page refresh. I added a “wait 3 seconds” rule to see if there needs to be a delay but that didn’t help. I’ve seen in another question that selecting an element “by text” may be a better option but I’m not seeing that option anywhere. 

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Best answer by Racheal 12 September 2023, 02:28

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Userlevel 4
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Hey @Sulamita Ivanov Racheal from the support engineer team here👋 

 

It sounds like your site may be a single page application, and we don’t know the URL page matches until that refresh happens. Websites that are a Single Page Application (SPA) are characterized by very few page refreshes and lots of asynchronous JavaScript require Intercom integration in a slightly altered way. This involves including the Intercom JavaScript library file in your HTML head element and making a few extra JS calls. Essentially you will need to make sure you implement the update call when the user changes URLs.  The linked documentation on integrating Intercom in a SPA will provide complete details.

 

Regarding the “by text” selector, this is actually for Tooltips and not Product Tours!

Userlevel 2
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Thank you very much Racheal! 

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