Answered

Product tours does not launch automatically when using the "Use your tour everywhere" link

  • 1 April 2022
  • 2 replies
  • 103 views

I've double checked the "Show my tour automatically" settings and still. The tours only launch from the in-app chat, this is the only consistent place that launches the tours. I have adjusted all aspects of my product tour and it still won't launch, anyone else experiencing this issue?

 

P.s - I've made four tours so far and all of them have this issue.

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Best answer by Brent 4 April 2022, 03:01

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Hiya,

There was another question about this not too long ago and they used this to get it working. Might be an option.

https://developers.intercom.com/installing-intercom/docs/intercom-javascript#:~:text=Intercom(%27startTour%27%2C%20tourId

If not, it might be best to reach out to Intercom support who can investigate a bit more.

 

Thank you for replying and sharing your knowledge, I appreciate the help. I did see that question and reply, I was looking to see if there was an alternative that didn't require coding.

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