Hey @ZenoConnor, Bernice here from the Support Engineering team at Intercom🔧
I can see your Product Tour has a number of steps that are Pointers and do not have a specific CSS selector declared for it. If you Tour is unable to locate the elements specified on a page, it will not load as expected.
I would recommend implementing the following Intercom specific CSS selectors, like so:
data-intercom-target=your-specific-selector
More on this method in this article from our Help Center 📌
For any help on specific Product Tour issues in future, you can write in to us through the Messenger!