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Answered

Video upload fails on product tours. 

  • August 28, 2023
  • 1 reply
  • 48 views

 

I’m trying to upload a video in my product tour but it just hangs. The mp4 file is only 54kb.

 

The console shows the below error:

 

 

Best answer by Jennifer K

Hi @Lucas Arundell 

Jennifer here from Intercom

There is a defined Content Security Policy (CSP) on your site that blocks images from Intercom being loaded. In taking a look at your console error, it looks like you need to update your Content Security Policy. You can find more information on how to do that in this Article ⤵️

https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy

Hope this helps

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Jennifer K
Intercom Team
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  • Intercom Team
  • 984 replies
  • Answer
  • August 29, 2023

Hi @Lucas Arundell 

Jennifer here from Intercom

There is a defined Content Security Policy (CSP) on your site that blocks images from Intercom being loaded. In taking a look at your console error, it looks like you need to update your Content Security Policy. You can find more information on how to do that in this Article ⤵️

https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy

Hope this helps


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