@mark t12 Traphagen​ You mean it's not saving? Or you're not able to even add it?

If it's the first one, I had a similar issue with our help center. Turns out, one of my browser extensions caused it. Try using an incognito window to see if that solves your problem.

It's the latter. When I try to add any image to a step, all that happens is a new blank line appears in the step. But I'll try it in incognito to see if it might be the same cause.

Nope. Problem still occurs in incognito with no extensions enabled. Waiting on Intercom support now. Thanks anyway!

@kevin b​ I am having this same issue. I cannot add a image to the product tour and I have tried Google Chrome, incognito and edge. I've also tried different image file types but the same issue occurs are you able to assist with this

Sorry to hear that. If using an incognito window didn't help, I'm afraid I don't know what else to try. Maybe someone from Intercom has more ideas. Or you contact the Intercom support, maybe they have an idea.

I have the exact same problem. No solution works. Image just don't load into a product tour. Maybe someone from Intercom can elaborate? Thanks

Turned out to be a CSP problem for us (Content Security Policy). https://www.intercom.com/help/en/articles/3894-using-intercom-with-content-security-policy/p>