Skip to main content
Answered

Why is my Product Tour not showing?

  • December 18, 2020
  • 4 replies
  • 159 views

  • New Participant
  • 2 replies

I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?Screenshot 2020-12-18 at 10.12.09

Best answer by Jeff H13

Hi @sally​  Did you try ask for support using Intercom Messenger? I had similar problem before, and Intercom support helped me fix this.

View original
Did this topic help you find an answer to your question?

4 replies

Forum|alt.badge.img+5
  • Expert User
  • 1152 replies
  • December 19, 2020

Hello @sally​ , as I see it should be a problem with the Rules. Can you provide more details on where this tour should appear? I will be happy to provide you the correct example.


  • New Participant
  • 2 replies
  • Answer
  • December 20, 2020

Hi @sally​  Did you try ask for support using Intercom Messenger? I had similar problem before, and Intercom support helped me fix this.


  • Author
  • New Participant
  • 2 replies
  • December 21, 2020

@jeff h13​ Yes someone in support is helping me now 🙂 Will let you know the outcome.


  • New Participant
  • 2 replies
  • December 21, 2020

That's great :)


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings