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I tested my product tour and it worked perfectly, however now it has stopped working. I have built it again and still no joy. It is aimed at just users on the first visit to the page. Any ideas or suggestions?Screenshot 2020-12-18 at 10.12.09

Hello @sally​ , as I see it should be a problem with the Rules. Can you provide more details on where this tour should appear? I will be happy to provide you the correct example.


Hi @sally​  Did you try ask for support using Intercom Messenger? I had similar problem before, and Intercom support helped me fix this.


@jeff h13​ Yes someone in support is helping me now 🙂 Will let you know the outcome.


That's great :)


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