I'm not seeing an option to re-use a field in a custom report. i.e. if I use the 'conversation' tag field in a custom report, I cannot use that field again in the report. my use case is if I want to find ticket containing multiple tags, I cant do it. anyone else run into this? having the capability to use 'and' and 'or' operators is something basic that any reporting system should have, I think - unless I'm missing something totally!
Best answer by Joseph S.
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