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Hi there,

I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?

Cheers
Steve

Hey @Steve-Thrift 👋

Larissa here from Intercom Support.

You can create this custom report by selecting the metric “first closed conversations” and segmenting by “conversation tag” 👇

I hope this helps!

 

That’s brilliant - thank you Larissa.

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