Hi there,
I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?
Cheers
Steve
Answered
Conversation Tag Report combined with Closed on First response
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
You can create this custom report by selecting the metric “first closed conversations” and segmenting by “conversation tag” 👇
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/eb6a212a-9bc7-42d0-835f-e6acc67816ec.png)
I hope this helps!
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