Answered

Conversation Tag Report combined with Closed on First response

  • 3 November 2023
  • 2 replies
  • 24 views
S

Hi there,

I was wondering if anyone has created a custom report that shows a breakdown of the number of tickets that have been closed on first response but via message tags?

Cheers
Steve

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Best answer by Larissa Alberti 8 November 2023, 18:03

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2 replies

Larissa Alberti
Userlevel 3
Badge +4

Hey @Steve-Thrift 👋

Larissa here from Intercom Support.

You can create this custom report by selecting the metric “first closed conversations” and segmenting by “conversation tag” 👇

I hope this helps!

 

Customer Support Specialist
S

That’s brilliant - thank you Larissa.

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