CSAT reports to Slack

  • 7 December 2023
  • 1 reply


I’m wondering if it’s possible to get a weekly overview in Slack of the CSAT scores of the past week. I know it’s possible to send a message to slack when a user is not satisfied, but we would rather get a weekly overview instead of an immediate message. Is this possible?

Kind regards


Best answer by Larissa Alberti 7 December 2023, 17:21

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Hey @Support Admin 👋

Larissa here fro Intercom Support.

I’m afraid this is currently not possible. You could build some custom integration that computes this and sends it once a week to Slack, but we don’t offer this as a feature at the moment.

I hope this helps!