I love the visual it gives, but need to understand what goes into each section.
For example, is someone who views help articles included in the Seeking Support section and then the Tried to resolve with self serve content.
Tool Tips, are these classed as Proactive Support?
I have read the article, but am still unsure. https://www.intercom.com/help/en/articles/5652381-the-support-report/p>
Best answer by Racheal
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