Handling Time Resport

  • 27 June 2024
  • 2 replies

My team and I would like to know what would be considered a world-class handling time, so we can set it as a goal. This way, we can measure our efforts against the highest standard.

2 replies


Userlevel 3
Badge +4

Hi Elory Cuevas, It’s Mat from the Support Engineering Team 😀

There is no one definitive answer for that question. It depends on the kind of business and kind of customers you have.

Intercom will automatically assess your handling time and communicate it to your customers. You can evaluate this metric using the handling time report.

Please let me know if you have any questions about this 😸