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Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?

  • September 28, 2022
  • 1 reply
  • 20 views

Hi. It's been 24 hours since I requested a CSV file exported data and I have not received any email response yet. Can anyone help please?
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1 reply

Oseas
Employee
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  • Employee
  • 103 replies
  • September 30, 2022

Hey @user1946​! Oséas here from the Customer Support Specialist team 🕵️

 

High volume requests on CSV exports can sometimes lead to delays, since it works as queue system (first in first out). Another reason could be that your email address have been marked as previously bounced. If you still haven't received the file via email, could you please start a conversation with us through the Messenger? We should be able to sort this out for you a bit quicker through there.


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