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Question

How are you aggregating total handling time across tickets?

  • October 5, 2022
  • 1 reply
  • 32 views

It appears that the only opportunities for aggregation are Average, Median, Minimum, and Maximum but I want a Sum of all the time spent handling tickets for the last three months. How can I aggregate by Sum instead?

 

How can I either remove the aggregation options so I can see a total sum, or get a full list of all the conversations and all of their handling time so I can sum it myself?

 

Thanks!

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1 reply

Racheal
Intercom Team
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  • Customer Support Engineer
  • 512 replies
  • October 11, 2022

Hey @laura l​ Racheal form the Support Engineer team 👋

 

I see that you have been chatting with my teammate Aidan on this- let us know if you have any other questions!


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