It appears that the only opportunities for aggregation are Average, Median, Minimum, and Maximum but I want a Sum of all the time spent handling tickets for the last three months. How can I aggregate by Sum instead?
How can I either remove the aggregation options so I can see a total sum, or get a full list of all the conversations and all of their handling time so I can sum it myself?
Thanks!
Best answer by Maryanne Miller
We built a conversation attribute that captures the time spent on a ticket that our support rep fills out and I can aggrecgate that in monthly reports and on a per client basis but I am still working out the full solution.
+5Hey @laura l Racheal form the Support Engineer team 👋
I see that you have been chatting with my teammate Aidan on this- let us know if you have any other questions!
We built a conversation attribute that captures the time spent on a ticket that our support rep fills out and I can aggrecgate that in monthly reports and on a per client basis but I am still working out the full solution.
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