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It appears that the only opportunities for aggregation are Average, Median, Minimum, and Maximum but I want a Sum of all the time spent handling tickets for the last three months. How can I aggregate by Sum instead?

 

How can I either remove the aggregation options so I can see a total sum, or get a full list of all the conversations and all of their handling time so I can sum it myself?

 

Thanks!

Hey @laura l​ Racheal form the Support Engineer team 👋

 

I see that you have been chatting with my teammate Aidan on this- let us know if you have any other questions!


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