You can display your custom reports as counts or bar charts.

Counts allow you to get a quick summary without a detailed breakdown.

If you choose to display your report as a bar chart, you can choose how to break down the data shown: 

• Time — Days, weeks, or months depending on the date range selected.
• Channel — Where the conversation was started or first replied to (desktop, mobile etc).
• Country
• Continent
• User type — User or lead.
• Tag — See conversations broken down by the most commonly applied tags.
• Conversation state — Open, Snoozed or Closed.
• Teammate participated — Teammates who sent a reply or note in a conversation.
• Teammate assigned — Teammate the conversation is currently assigned to.
• Team assigned — Team the conversation is currently assigned to.
• Conversation rating — Current customer satisfaction rating on the conversation.