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How can I display my custom reports?

  • February 24, 2021
  • 1 reply
  • 10 views

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How can I display my custom reports?

1 reply

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • February 24, 2021

You can display your custom reports as counts or bar charts.

 

Counts allow you to get a quick summary without a detailed breakdown.

 

If you choose to display your report as a bar chart, you can choose how to break down the data shown: 

 

  • Time — Days, weeks, or months depending on the date range selected.
  • Channel — Where the conversation was started or first replied to (desktop, mobile etc).
  • Country
  • Continent
  • User type — User or lead.
  • Tag — See conversations broken down by the most commonly applied tags.
  • Conversation state — Open, Snoozed or Closed.
  • Teammate participated — Teammates who sent a reply or note in a conversation.
  • Teammate assigned — Teammate the conversation is currently assigned to.
  • Team assigned — Team the conversation is currently assigned to.
  • Conversation rating — Current customer satisfaction rating on the conversation.

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