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Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

Hey @user2157​ 👋

 

You can do this by exporting data about your conversations under Reports > Customer Support > Export. To do this, simply choose a range of dates, as well as any filters or field specifications that fit your needs here.

 



Or you can do it using our Conversations API to extract full conversations. You'd first have to list the conversations, and then use GET for individual conversation ID's.

Hey Lisa

Thanks for helping me.

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