How can I get reporting data for one specific conversation?

Question

Hi I'm interested how can I find report of one specific conversation, I need to look at the responsiveness avg. handling time , first response, or response time, but this metrics show me only grouped reports and I can't find the specific conversations.

Lisa B11 · Accepted Answer

Hey @user2157​&#128075; You can do this byexporting data about your conversationsunderReports > Customer Support > Export. To do this, simply choose a range of dates, as well as any filters or field specifications that fit your needs here.﻿Or you can do it using ourConversations APIto extract full conversations. You'd first have tolist the conversations, and thenuse GET for individual conversation ID's.

User2157 · Answer

Hey Lisa Thanks for helping me.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded