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Question

How can i report inbound chats by hours?

  • September 26, 2022
  • 2 replies
  • 85 views

How can i setup a report, showing me 

 

Inbound Chats by hour:

  • 09:00 - 10:00: 232 chats
  • 10:00 - 11:00: 124 chats
  • 11:00 - 12:00: 84 chats
  • 12:00 - 13:00: 972 chats

and so on...

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2 replies

Daniel M15
Employee
  • Employee
  • 240 replies
  • September 28, 2022

Hey @michael h17​! Daniel from Customer Support Engineering here 🔧 

 

You can view the number of inbound chats by hour in the conversations overview chart, or a custom report!

 

In the customer support overview, you can have the charts show conversation x hours as the example below 👇

Screenshot on 2022-09-28 at 17-35-35 

With custom reporting, you can filter and view your metrics using detailed filters, like so 👇

Screenshot on 2022-09-28 at 17-25-52I hope this helps! 😃


  • Author
  • New Participant
  • 2 replies
  • September 29, 2022

Thanks, this answers my question :-)


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