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How can I see how many conversations have been started/closed/reopened by a teammate?

  • October 6, 2022
  • 1 reply
  • 61 views

How can I see how many conversations have been started/closed/reopened by a teammate?

Best answer by Oseas

Hey @user1375​ ! Oséas here from the Customer Support Specialist team 🕵️

 

The best place to get stats like these is under your Teammate Performance Report. It'll give you a table with your teammates' main stats 👇Markup on 2022-10-07 at 16:44:38 

However, it won't give you data for reopens or initial source. If you want more detailed stats the best way of getting it would be by exporting conversation data as a CSV file and then opening this file on a spreadsheet software such as Google Sheets. You can find more details about this export here.

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Oseas
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  • October 7, 2022

Hey @user1375​ ! Oséas here from the Customer Support Specialist team 🕵️

 

The best place to get stats like these is under your Teammate Performance Report. It'll give you a table with your teammates' main stats 👇Markup on 2022-10-07 at 16:44:38 

However, it won't give you data for reopens or initial source. If you want more detailed stats the best way of getting it would be by exporting conversation data as a CSV file and then opening this file on a spreadsheet software such as Google Sheets. You can find more details about this export here.


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