Im running a retro on the emails sent to our top users during the year 2023.
Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023.
Is there a way to easily find this?
Answered
How can I view all the email content sent to a user during the year 2023?
Best answer by Larissa Alberti
Hey
Larissa here from Intercom Support.
I’m afraid this would be the only way available for you to see all proactive messages sent to a customer.
However, I’ve checked here and I can see messages sent over a year ago.
Could you please confirm that you have sent a message/email to this customer before May 2023?
If so, please let us know so we can investigate this further for you.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.