How can I view all the email content sent to a user during the year 2023?

  • 18 December 2023
  • 1 reply

Im running a retro on the emails sent to our top users during the year 2023. 
Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023. 

Is there a way to easily find this?


Best answer by Larissa Alberti 19 December 2023, 15:27

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Hey @Constanza Argonz 👋

Larissa here from Intercom Support.

I’m afraid this would be the only way available for you to see all proactive messages sent to a customer.

However, I’ve checked here and I can see messages sent over a year ago.

Could you please confirm that you have sent a message/email to this customer before May 2023?

If so, please let us know so we can investigate this further for you.