Im running a retro on the emails sent to our top users during the year 2023.
Im loking for a way to view all the emails specific users received in a year. I found the rceent content section in each user’s profile, but I cannot expand it to see the entire year, it shows up to May 2023.
Is there a way to easily find this?
Best answer by Larissa Alberti
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+4
Hey
Larissa here from Intercom Support.
I’m afraid this would be the only way available for you to see all proactive messages sent to a customer.
However, I’ve checked here and I can see messages sent over a year ago.
Could you please confirm that you have sent a message/email to this customer before May 2023?
If so, please let us know so we can investigate this further for you.
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