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How can we get a report to show resource volumes of staff as trying to measure productivity


How can we get a report to show resource volumes of staff as trying to measure productivity

2 replies

Joseph S.
Super User ✨
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  • Super User ✨
  • 66 replies
  • February 21, 2023

Hi @user1425​ 

 

Can you please explain more what do you mean by resource volumes of staff?


  • Author
  • New Participant
  • 1 reply
  • February 22, 2023

We would like to be able to pull a report that shows the volume of agents that worked , were away and how long they took on MFRT, MRT etc so we can validate our manpower forecast


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