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How can we get a report to show resource volumes of staff as trying to measure productivity

  • February 21, 2023
  • 2 replies
  • 59 views
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How can we get a report to show resource volumes of staff as trying to measure productivity

2 replies

Joseph S.
Expert User ✨
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  • Joseph S.
  • Expert User ✨
  • 110 replies
  • February 21, 2023

Hi @user1425​ 

 

Can you please explain more what do you mean by resource volumes of staff?

Intercom Certified | Consultant | Senior Manager
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  • User1425
  • Author
  • New Participant
  • 1 reply
  • February 22, 2023

We would like to be able to pull a report that shows the volume of agents that worked , were away and how long they took on MFRT, MRT etc so we can validate our manpower forecast


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