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How can we get a report to show resource volumes of staff as trying to measure productivity

  • Feb 21, 2023 6:19 PM UTC
  • 2 replies
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How can we get a report to show resource volumes of staff as trying to measure productivity

    2 replies

    Joseph S.
    Expert User ✨
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    • Joseph S.
    • Expert User ✨
    • Feb 21, 2023 7:16 PM UTC

    Hi @user1425​ 

     

    Can you please explain more what do you mean by resource volumes of staff?

    Intercom Certified | Consultant | Senior Manager
    • User1425
    • Author
    • New Participant
    • Feb 22, 2023 8:55 AM UTC

    We would like to be able to pull a report that shows the volume of agents that worked , were away and how long they took on MFRT, MRT etc so we can validate our manpower forecast

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