I am currently able to see the total responses to conversation ratings triggered but I am unable to see the total conversation rating sent for a particular period.
I would like to use this to determine the response rate to conversation ratings triggered when agents reply to emails. Can anyone assist me?
Best answer by Racheal
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+5
Hey @user1376 Racheal from the Support Engineer team 👋
We don't currently have a specific dashboard that breaks down the amount of customer satisfaction surveys requested, but you can export your conversation data to see how many conversations had a request sent out and how many were received under Reports > Exports. You could use this to build out your own report in Excel or another program. I totally understand the use-case and desire for greater customization and flexibility with this feature and I really like that idea. I'd be happy to +1 this with our product team for you!
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