Support is our primary Intercom use case. In custom reporting, i can segment conversation reporting at the user level, but not at the company level.
For those that use Intercom for support, how do you answer questions like:
- How many conversations did X company raise last month?
- How many conversations were raised by companies with X value in a custom company object
Querying the data via PowerBI is fine (but significant effort), and i want this information available to team leads and support agents.
Any ideas?
