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I am not looking to measure how many conversations are resolved by one team member. I am trying to report how many users reach out multiple times with in a week in order to track whether or not their issues are being resolved the first time they reach out.

Hello @leah l12​ ,

 

You can find the following report in Reports -> Effectiveness -> Closed conversations on first contact rate.

reports 

I hope this will be helpful 😇

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