How do you track metrics over time within Intercom's reporting dashboard?

Question

Really excited about Intercom's conversational support dashboard, but instead of seeing a snapshot in time (ie a time period compared to previous time period), I'd prefer to be able to pull a chart that shows data over time on a weekly or monthly scale. This is something our team would benefit from for a lot of metrics within Intercom. Is this available somewhere or does upgrading give access to this kind of reporting?

Lisa B11 · Accepted Answer

Hey @user140​&#128075; It is probably something you could set up using Custom Reports, have you had a look there?

User140 · Answer

Ah, thank you @lisa b11​! It looks like our team needs to upgrade to have access to this. Would it be possible to try out a free trial to see if the custom reports feature allows us to pull the data we need across customizable timeframes?

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