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Our team currently has about 10 product areas as conversation attributes, and then a larger pool (50+) of more specific conversation tags. Do any of your teams use conversation attributes and conversation tags in conjunction with each other, and if so, how do you do it?

Hello,

 

Conversation tags are more likely to track support requests, combine them under one tag, and help you better understood what this conversation is about.

 

Conversation Data is created to build advanced conversation workflows, filter different product areas, urgency and help you adjust support/assignment workflows based on that.

 

Conversation data also can be used during custom bot configuration, help you fill information via bot replies.

 

Best,

Roy

 

 

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