How to "reset" an article's reaction?

Question

Is there a way to “reset” an article’s reaction? For example, if an article received 75% ☹️ (frown face), we’d like to be able to reset it back to zero once an article is updated. That also includes the ability for someone who downvoted it previously to have an opportunity to re-rate the article.

mateusz.leszkiewicz · Accepted Answer

Hi @Susanna Tham& @giannavinita,It’s Mat from the Support Engineering Team 😀There is no way to reset the rating for an article at the moment so Susanna’s approach would be the only workaround.I wouldsuggest using our API though. You can change the faulty article with our API endpoints, simplyuse Retrieve the Articlethen Delete an Articlefinally, copy the body of the retrieved article,then use Create a new Article.You can write a script that will do it for you in a matter of seconds.

Susanna Tham · Answer

@IntercomWriteras far as I know, there’s no way to do this (I would love this option too). Maybe someone fromIntercom has a solution they can share with us 😁We’ve previously just created a new article to reset all the data📊 So copy pasting the full content into a new article in all of our supported languageswhich is not ideal, but gets the job done ✔️

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