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I would like to know if there is any way to extract the information of the maximum response time in a conversation (admin replies after a contact reply) by API.


I need to do an analysis about my team's response time, but for that I need to extract the maximum response time information in each conversation (admin replies after a contact reply).

Best answer by Monish

There is a "Max" option in reporting. If you go to Reports->Responsiveness and on the right hand side, change the settings (gear) icon to "Max" after applying the filters you need. Does that give you what you're looking for?

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3 replies

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  • Active User
  • 10 replies
  • Answer
  • August 25, 2022

There is a "Max" option in reporting. If you go to Reports->Responsiveness and on the right hand side, change the settings (gear) icon to "Max" after applying the filters you need. Does that give you what you're looking for?


  • Author
  • New Participant
  • 2 replies
  • August 25, 2022

Kinda. I want to get in every conversation, using api. But thanks.


  • Connector
  • 6 replies
  • September 5, 2022

Hello, I also need this!!! Does anyone knows a workaround??


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