I need to do an analysis about my team's response time, but for that I need to extract the maximum response time information in each conversation (admin replies after a contact reply).
Answered
I would like to know if there is any way to extract the information of the maximum response time in a conversation (admin replies after a contact reply) by API.
Best answer by Monish
There is a "Max" option in reporting. If you go to Reports->Responsiveness and on the right hand side, change the settings (gear) icon to "Max" after applying the filters you need. Does that give you what you're looking for?
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.