We start our conversations in a general support team folder. We then occasionally send tickets to other teams for more help. If we run a responsiveness report and filter by the second team that the ticket was forwarded to, will the report only show responsiveness while the ticket was assigned to that team, or will responsiveness while it was in another team folder be included in the report?
+5👋 Hi @dan m12 ,
As far as I know it's showing data while the Conversation was assigned to the filtered team.
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