I'd love to be able to report on how often cases have to be transferred between Teams. Am trying to figure out a way to add a tag to use to report on this or how to see this otherwise. Am hoping to avoid teammates having to manually add a tag when transferring. Thank you!

Hi Sarah. I'm afraid this is not possible using Intercom's built-in reporting. You will either need to tag conversations or figure out a way to do this with the API. So sorry about the inconvenience.