I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?
Answered
OKRs for Support team
Best answer by Keerthi
I've noticed that people ask for a satisfaction rating after the conversation ends. This could be used but it depends on users giving that rating
+3I've noticed that people ask for a satisfaction rating after the conversation ends. This could be used but it depends on users giving that rating
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