I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?
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OKRs for Support team
Best answer by Keerthi
I've noticed that people ask for a satisfaction rating after the conversation ends. This could be used but it depends on users giving that rating
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