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Answered

OKRs for Support team

  • March 17, 2021
  • 1 reply
  • 16 views

I am trying to determine OKRs for my support team. While response time and other time-related metrics sound good, I want to focus on the quality of the conversations we have with the customers. Are there any suggestions on how to do this?

Best answer by Keerthi

I've noticed that people ask for a satisfaction rating after the conversation ends. This could be used but it depends on users giving that rating

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  • Super User
  • 48 replies
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  • March 18, 2021

I've noticed that people ask for a satisfaction rating after the conversation ends. This could be used but it depends on users giving that rating


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