Hi there!
Is it possible to prevent the CSAT survey from being sent, if the status of the last message received by the client is “not seen”?
Thanks in advance!
Hi there!
Is it possible to prevent the CSAT survey from being sent, if the status of the last message received by the client is “not seen”?
Thanks in advance!
Best answer by Shauna
Hey
There’s no way to do this at present - CSAT ratings will send once they meet the criteria. This would be a feature request - I will flag this with the Product team for you 🚀
Please provide any feedback or share any context you may have in regards to your use case here!
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