Hi
How do I create a report on the tickets in progress there are metrics for new tickets and time to resolve etc but no basic report for in progress tickets.
I need this in order to break this down into more useful stats. The data export cant offer what I need either due to conversation data not being stored within a ticket. Which is what I need to create a useful report.
Thanks for any help.
Hey 
Larissa here from Intercom Support.
I can see that you have also reached our to our Support team and this question has been already addressed.
If you need anything else, feel free to send us a new question.
Have a lovely day!
Sorry but I need to find a way of doing this so was hoping someone could suggest an alternative. Hence why I asked this in community as I imagine we aren't the only people to have come across this.
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