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Report on tickets in progress


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Hi

How do I create a report on the tickets in progress there are metrics for new tickets and time to resolve etc but no basic report for in progress tickets.

I need this in order to break this down into more useful stats. The data export cant offer what I need either due to conversation data not being stored within a ticket. Which is what I need to create a useful report.

Thanks for any help.

Best answer by Larissa Alberti

Hey @david meakin 👋

Larissa here from Intercom Support.

I can see that you have also reached our to our Support team and this question has been already addressed.

If you need anything else, feel free to send us a new question.

Have a lovely day!

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Larissa Alberti
Intercom Team
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Hey @david meakin 👋

Larissa here from Intercom Support.

I can see that you have also reached our to our Support team and this question has been already addressed.

If you need anything else, feel free to send us a new question.

Have a lovely day!


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  • Author
  • Active User
  • 21 replies
  • August 24, 2023

Sorry but I need to find a way of doing this so was hoping someone could suggest an alternative. Hence why I asked this in community as I imagine we aren't the only people to have come across this.


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