Report on tickets in progress

Question

HiHow do I create a report on the tickets in progress there are metrics for new tickets and time to resolve etc but no basic report for in progress tickets.I need this in order to break this down into more useful stats. The data export cant offer what I need either due to conversation data not being stored within a ticket. Which is what I need to create a useful report.Thanks for any help.

Larissa Alberti · Accepted Answer

Hey @david meakin👋Larissa here from Intercom Support.I can see that you havealso reached our to our Support team and this questionhas been already addressed.If you need anything else, feel free to send us a new question.Have a lovely day!

david meakin · Answer

Sorry but I need to find a way of doing this so was hoping someone could suggest an alternative. Hence why I asked this in community as I imagine we aren'tthe only people to have come across this.

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