Report on tickets in progress

  • 22 August 2023
  • 2 replies

Userlevel 1
Badge +1


How do I create a report on the tickets in progress there are metrics for new tickets and time to resolve etc but no basic report for in progress tickets.

I need this in order to break this down into more useful stats. The data export cant offer what I need either due to conversation data not being stored within a ticket. Which is what I need to create a useful report.

Thanks for any help.


Best answer by Larissa Alberti 23 August 2023, 17:36

View original

2 replies

Userlevel 3
Badge +4

Hey @david meakin 👋

Larissa here from Intercom Support.

I can see that you have also reached our to our Support team and this question has been already addressed.

If you need anything else, feel free to send us a new question.

Have a lovely day!

Userlevel 1
Badge +1

Sorry but I need to find a way of doing this so was hoping someone could suggest an alternative. Hence why I asked this in community as I imagine we aren't the only people to have come across this.