Cannot find an article to explain the real difference between these two and which one is the most accurate to report on volumes.
![](https://uploads-eu-west-1.insided.com/intercom-en/attachment/c4ad13f9-e2d9-4ff8-99e5-9a841a5805f6.png)
Additionally, the totals do not add up under the Team Performance Tab to either of the above for total conversations. Any help is appreciated.