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Reporting on 'Teammate Time Away (Business hours)


Hey!

I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.

(See image below).

 

I need to calculate how much time and agent spends away within our set business hours.

Thanks!

Best answer by Ebenezer.Laleye

Hi @Jessie7213 ! Ebenezer here from Engineering Support👋.

I tested this on my end and got the same behaviour.

I doesn’t like this is currently possible, I can submit this as a feature request to the R&D team to see if this is something they can implement.

All potential new features will be added to our Road Map.

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  • May 23, 2024

 


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Hi @Jessie7213 ! Ebenezer here from Engineering Support👋.

I tested this on my end and got the same behaviour.

I doesn’t like this is currently possible, I can submit this as a feature request to the R&D team to see if this is something they can implement.

All potential new features will be added to our Road Map.


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