Hey!I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.(See image below). I need to calculate how much time and agent spends away within our set business hours.Thanks!

Hi @Jessie7213! Ebenezer here from Engineering Support👋.I tested this on my end and got the same behaviour.I doesn’t like this is currently possible, I can submit this as a feature request to the R&D team to see if this issomething they can implement.All potential new features will be added to our Road Map.

Reporting on 'Teammate Time Away (Business hours)

Reporting on 'Teammate Time Away (Business hours) | Community

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