Hey!
I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.
(See image below).
I need to calculate how much time and agent spends away within our set business hours.
Thanks!
Hi
I tested this on my end and got the same behaviour.
I doesn’t like this is currently possible, I can submit this as a feature request to the R&D team to see if this is something they can implement.
All potential new features will be added to our Road Map.
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