Hey!
I am seeking to report on ‘Teammate Away Mode’. Currently Intercom Reporting allows this, however it is against a Calendar period rather than my set Business Hours period.
(See image below).
I need to calculate how much time and agent spends away within our set business hours.
Thanks!
Hi 
.
I tested this on my end and got the same behaviour.
I doesn’t like this is currently possible, I can submit this as a feature request to the R&D team to see if this is something they can implement.
All potential new features will be added to our Road Map.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
