Reporting with wrong data

  • 13 February 2024
  • 1 reply

When I extracted the data for my January NPS response, none of the files contained the correct data. The file I usually use is "answer_combined" and it only has 1 answer, yet the intercom dashboard shows me 3 comments for the 1-31st January range..

Can you fix the problem or provide me with a correct CSV file?

You can see the images below that prove what I'm saying.



Best answer by Jacob Cox 18 February 2024, 23:09

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Userlevel 4
Badge +5

Hi again @User1594 !

I can see that you’re chatting with my teammate, Shauna about this question. I’ll leave it in Shauna’s hands for now since this is the type of question that requires some back and forth and access to some of your workspace data. I’ll add the outcome of your conversation to this thread when there’s been some sort of conclusion!