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Ticket reporting average time

  • 22 June 2023
  • 1 reply
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Hi there, 

I see in the tickets (not conversation) report that only median time is available for all ticket status. Is there a way to get the average time instead? 

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Best answer by Jennifer K 26 June 2023, 17:47

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Hi @User1349 

Jennifer here from support 😊


This is not possible in this report but I’ll add it as a feature request on your behalf though 🙌

You can use custom reports to find the average using ticket metrics though. I’ve added a helpful article below which explains the definitions of each reporting metric 👇🏻
https://www.intercom.com/help/en/articles/7022438-reporting-metrics-attributes

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