Hi there,
I see in the tickets (not conversation) report that only median time is available for all ticket status. Is there a way to get the average time instead?
Best answer by Jennifer K
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Ticket reporting average time
Userlevel 2
+3
- Customer Support Specialist
- 443 replies
-
26 June 2023
- Answer
Hi
Jennifer here from support 😊
This is not possible in this report but I’ll add it as a feature request on your behalf though 🙌
You can use custom reports to find the average using ticket metrics though. I’ve added a helpful article below which explains the definitions of each reporting metric 👇🏻
https://www.intercom.com/help/en/articles/7022438-reporting-metrics-attributes
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