I realize this is highly contextual and depends on a host of factors, but I'm wondering if there are some rough benchmarks against which I might compare our Help Center's SSRR. Is there an industry standard, e.g., or a number that Intercom uses internally to give customers a target to aim for? At Lessonly by Seismic, we've achieved a SSRR of roughly 87% YTD, which seems very good to me! But again, I have no basis for comparison.

Also interested in "article resolution rate" figures, if you're willing to share them with me.

What do you consider a 'good' self-service resolution rate?

What do you consider a 'good' self-service resolution rate? | Community