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In the Customer engagement report, there's a metric called "Messages sent". I thought it counted the amount of emails intercom sent.

 

Example: email 1 is sent to 100 people and email 2 is sent to 80 people = Message sent: 2

 

But when I see the list of emails being sent in the specific period, I see a higher number. Continuing the same hypothetical example, under the "Message performance" section, I'd count 5 emails being sent during the specific period instead of only 2.

 

Any idea what "Messages sent" stands for?

 

 

2021-07-27_18-40-43

"Messages" includes any kind of Intercom message, such as a chat, not just emails.

Thanks @mark t12 Traphagen​ . But then that should be higher than the amount of emails sent. I see more emails in the email list than in "messages sent" 🤔

Ah I'm sorry; I missed that you were referring to the number of emails shown specifically, not just a count of "messages." I have no answer for you then; sorry!

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