What exactly is "Messages sent" in the Customer engagement report?

Mkt · 2021-07-27T16:48:49+00:00

In the Customer engagement report, there's a metric called "Messages sent". I thought it counted the amount of emails intercom sent. Example: email 1 is sent to 100 people and email 2 is sent to 80 people = Message sent: 2 But when I see the list of emails being sent in the specific period, I see a higher number. Continuing the same hypothetical example, under the "Message performance" section, I'd count 5 emails being sent during the specific period instead of only 2. Any idea what "Messages sent" stands for?

What exactly is "Messages sent" in the Customer engagement report? | Community

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