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Answered

Which reports do you wish Intercom had?


  • New Participant
  • 1 reply

Hey gang! We're building an Intercom reporting app and would love to build something you'd find valuable. Are there any reports you wish Intercom had? :)

Best answer by Titho

Basically, anything that is live and realtime.

 

Count of Open Conversations by Inbox, by Agent

Duration of Open Conversations by Inbox, by Agent

Types of Open Conversations (by Conversation attributes)

Duration of Agent statuses

 

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  • Super User ✨
  • 83 replies
  • Answer
  • January 31, 2021

Basically, anything that is live and realtime.

 

Count of Open Conversations by Inbox, by Agent

Duration of Open Conversations by Inbox, by Agent

Types of Open Conversations (by Conversation attributes)

Duration of Agent statuses

 


  • Author
  • New Participant
  • 1 reply
  • February 3, 2021

That's super interesting, Titho!

 

Would love to understand that more. Why would you like live/realtime charts?


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