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Hey gang! We're building an Intercom reporting app and would love to build something you'd find valuable. Are there any reports you wish Intercom had? :)

Basically, anything that is live and realtime.

 

Count of Open Conversations by Inbox, by Agent

Duration of Open Conversations by Inbox, by Agent

Types of Open Conversations (by Conversation attributes)

Duration of Agent statuses

 


That's super interesting, Titho!

 

Would love to understand that more. Why would you like live/realtime charts?


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