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can i search for a closed conversation by User id?
can i search for a closed conversation by User id?
Best answer by Brent
Hey @gennaro ,
Not sure I'm hitting the mark with what you're trying to do here but... you can't search the inbox by a userid. Looks like these are the only options.
But, depending on what you are trying to do, if you know the customer name you can search for them in Contacts and their history of conversations will display once you open the customer record. You could also do a filter by userid if that is displaying in the Intercom data for you. Like below...
Hope that helps.
Brent
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