Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 93 Topics
  • 172 Replies

93 Topics

B
bskanNew Participant
asked in Settings, Security & Permissions

How do you set up the sender e-mail address for a specific web chat?

We have multiple domains and multiple sender e-mails but the web chats all fall back to the default sender e-mail rather than the one for that specific domain. How do we set the sender e-mail to match the domain the chat is from like it does for direct e-mail responses for that domain?

0
B
5 days ago
Y
YochingNew Participant
asked in Settings, Security & Permissions

Intercom Support - No Response

Has anyone else experienced a lack of response from Intercom Support?I attempted to upgrade my plan through the start-up program, but the process failed. Unfortunately, I have not received any response, and now my trial has ended, leaving me unable to respond to my clients. This situation is incredibly frustrating, especially considering that Intercom claims to offer 24/7 support. Initially, I couldn't submit the application as expected, so I sought confirmation from the support team while I was still in the trial period. EVERYONE assured me that I could submit it without any error until my trial ended. However, the reality is that I am still stuck here, and no one has replied to my messages.

1
Shauna
1 month ago
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Patrick H13New Participant
asked in Settings, Security & Permissions

Can I migrate content between workspaces?

If I were to create a test workspace and work on a resolution and custom bots, can I migrate this over to a production workspace? If so, what are the limitations of migrating between workspaces?

7
J
1 month ago
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Glen CocoNew Participant
asked in Settings, Security & Permissions

Workaround for CNAME requirement - two workspaces, one domain

Hi - I’m looking to set up 2 workspaces since we’re a marketplace - but i’d like to connect/authenticate the same domain for both workspaces. I already connected one domain successfully, but now i’m looking to do so for the second workspace.However, there seems to be a limitation where CNAME records that have name: intercom._domainkey.OURDOMAIN.COM can only have one unique value, etc. Is there a workaround for this such that we’re able to authenticate the same single domain for 2 workspaces?

1
Eden
2 months ago
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Rolan ReichelNew Participant
asked in Settings, Security & Permissions

Intercom set up general

Hey, we are looking for some one who can help us maximize our intercom set up.  We are a start up, small budget but light work for an expert :) 

1
Milan
Top Expert
2 months ago
Pat Barlow
Pat BarlowNew Participant
asked in Settings, Security & Permissions

Custom author attributes - pronouns

Hey all!I’m just wondering if there is any way to add custom author attributes in Intercom? I’d like to allow teammates to add in their preferred pronouns so that they can be added into email signatures as something like:{{ message.author.pronoun }}I haven’t been able to find anything yet, let me know if this is possible at all, or if there is a workaround!

1
Racheal
2 months ago
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Biologie e-learningNew Participant
asked in Settings, Security & Permissions

Assistant virtuel

Bonjour, Nous n'arrivons pas à retirer l' assistant virtuel.Pourriez-vous nous aider svp ?         

1
Jacob Cox
2 months ago
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User14New Participant
asked in Settings, Security & Permissions

Account was deactivated - how to activate it back?

Hi there,We have an existing subscription with Intercom. The subscription was deactivated due to the unpaid invoice and now we've lost access to the Inbox and can't answer and help our customers.We have successfully paid for the outstanding invoice, however we still don't have access to our Inbox.Could you please activate the account as soon as possible as this impacts our reputation with our customers?thank you!

1
Racheal
2 months ago
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Nayla FerreiraNew Participant
asked in Settings, Security & Permissions

Intercom Support - I'm not receiving answer

Hello,Has anyone else noticed that the support replies are taking longer than a business day, or is it just me?I've been trying to deactivate a trial, but I haven't received a response since last week. Additionally, there doesn't seem to be a way to cancel using the platform itself.Could someone provide assistance?Thank you very much,

2
N
3 months ago
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Emil HNew Participant
asked in Settings, Security & Permissions

Better SSO

Curious if anyone’s had good luck with a better SSO implementation & intercom? 

1
Racheal
3 months ago
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Bill ThomasNew Participant
asked in Settings, Security & Permissions

Unable to change subscription

We have signed the order form for a Support Pro plan. But we are now still in Starter plan.Right after we signed the order form, the Support Pro subscription showed up on the Subscription page. However, the Starter subscription was also listed on that page, which does not make sense. Aidan Simpson told us that it is better to cancel the Starter subscription. So, we went to the Subscription page and did the cancel. But this has caused the Support Pro subscription to be cancelled instead.So, now we are stuck in Starter plan. Our usage has been severely impacted by this.We have been trying to contact via Live Chat or email Aidan Simpson directly. It is the 4th days now, we still haven’t heard anything back from Intercom.What we needWe need to subscribe to the Support Pro plan and remove the Starter plan immediately!! This is our app URLhttps://app.intercom.com/a/inbox/bumuw2dq

1
Shauna
4 months ago
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Stuart MaythamNew Participant
asked in Settings, Security & Permissions

unable to add team mates

I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."  

1
Jennifer K
4 months ago
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max_tigerNew Participant
asked in Settings, Security & Permissions

Account was flagged for potential abuse.

i register ChatGPT i get following error msg when i use phone number verificationYour account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com but the help.openai.com can not solve my prolem.  

2
Jacob Cox
6 months ago
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Tyler KNew Participant
asked in Settings, Security & Permissions

How to integrate Intercom with Azure SAML SSO

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

2
C
7 months ago
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rob.visserNew Participant
asked in Settings, Security & Permissions

missing header Strict-Transport-Security

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob

3
R
7 months ago
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User1231New Participant
asked in Settings, Security & Permissions

How to remove users from a company

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

1
Racheal
7 months ago
Adrian Love
Adrian LoveNew Participant
asked in Settings, Security & Permissions

'Lead email identification' toggled on. Not enough to prevent lead duplicates across devices?

hey folks 👋I have this option set in the security settings, with the understanding that it will add identifiers to leads when they click-through on emails.But! Today I’ve encountered a case where an existing lead ended up with a duplicate record when they clicked-through an email on a different device than the one they initially used to open / interact with that email. Am I wrong in my understanding that this setting should serve as a fallback when a lead lands on our site via an email on a different device/without the initial/last cookie for reference?NB - The page views logged on the duplicate lead show that the URL parameters from the email click were passed-through, so it’s not a case this lead was using a browser setting / extension to strip the tracking IDs.TIA!Adrian

2
Adrian Love
7 months ago
S
StuartNew Participant
asked in Settings, Security & Permissions

Limiting access of team members to Outbound, Articles and Operator?

Hello Intercom Community! The (relative) recent updates to team’s and teammates’ allow us workspace managers to set permissions very cleanly, and it is a great way to restrict certain teammates from accessing inboxes, customer data, or change settings. However, this is not the case for the menus ‘Outbound’, ‘Articles’ and ‘Operator’, where any one in the workspace can access these menus and apply changes to many of the things available there (live messages, bots, etc.).Is there any one to prevent any access at all to these pages? Just like with the menu ‘reports’, in which when one doesn’t have permissions to access it, they are prevented from even loading it altogether. Thank you 😊 

1
Racheal
7 months ago
T
Tom H13New Participant
asked in Settings, Security & Permissions

Blocking personal email addresses from becoming leads

Hey all, We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:​​​​​​Request/accept business email addresses​ only (blocking personal altogether) Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales) Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leadsBest wishes Tom

1
Daniel M15
7 months ago
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James C13New Participant
asked in Settings, Security & Permissions

Does it cost money to use multiple workspaces in Intercom?

Does it cost money to use multiple workspaces in Intercom?

2
M
9 months ago
K
KaitoNew Participant
asked in Settings, Security & Permissions

Hey everybody - I enabled my intercom chat bot on my website ( http://www.utopialabs.com/) and the app (https://app.utopialabs.com), but the chat icon on the bottom right is not showing up. Do you know why that's happening?

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

1
Joseph S.
Super User
9 months ago
O
Ori S12New Participant
posted in Settings, Security & Permissions

Assigning myself a seat

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

2
O
9 months ago
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cl17New Participant
asked in Settings, Security & Permissions

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

1
Joseph S.
Super User
9 months ago
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PattiNew Participant
asked in Settings, Security & Permissions

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

1
User1830
9 months ago
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NeelimaNew Participant
asked in Settings, Security & Permissions

We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

1
Oseas
10 months ago
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