Settings, Security & Permissions

Set your team up for success with permissions and roles in Intercom

  • 82 Topics
  • 160 Replies

82 Topics

M
max_tigerNew Participant
asked in Settings, Security & Permissions

Account was flagged for potential abuse.

i register ChatGPT i get following error msg when i use phone number verificationYour account was flagged for potential abuse. If you feel this is an error, please contact us at help.openai.com but the help.openai.com can not solve my prolem.  

2
Jacob Cox
5 days ago
T
Tyler K
asked in Settings, Security & Permissions

How to integrate Intercom with Azure SAML SSO

Trying to integrate SSO with azure ad and currently get this error The response from your identity provider didn't include firstName and lastName. Add these attributes in order to continue.

2
C
30 days ago
R
rob.visserNew Participant
asked in Settings, Security & Permissions

missing header Strict-Transport-Security

When evaluating the headers of our Help page, help.caredove.com, the results come back indicating a missing header for Strict-Transport-Security. I used Probely’s Security Headers page for this test: https://securityheaders.com/Is this something that I can change in our Help page configuration? If not how can I go about getting the header changed?The scan shows up 2 additional missing headers, Referrer-Policy & Permissions-Policy, but those are relatively new and do not penalize us as much at this time. Thanks, rob

3
R
30 days ago
U
User1231New Participant
asked in Settings, Security & Permissions

How to remove users from a company

It is necessary to remove from this client all the companies assigned to it. How can I remove them all at once?There is a user who is in more than 100 companies. Go to each to delete a very long time. How can I delete all at once?   

1
Racheal
30 days ago
Adrian Love
Adrian LoveNew Participant
asked in Settings, Security & Permissions

'Lead email identification' toggled on. Not enough to prevent lead duplicates across devices?

hey folks 👋I have this option set in the security settings, with the understanding that it will add identifiers to leads when they click-through on emails.But! Today I’ve encountered a case where an existing lead ended up with a duplicate record when they clicked-through an email on a different device than the one they initially used to open / interact with that email. Am I wrong in my understanding that this setting should serve as a fallback when a lead lands on our site via an email on a different device/without the initial/last cookie for reference?NB - The page views logged on the duplicate lead show that the URL parameters from the email click were passed-through, so it’s not a case this lead was using a browser setting / extension to strip the tracking IDs.TIA!Adrian

2
Adrian Love
1 month ago
S
StuartNew Participant
asked in Settings, Security & Permissions

Limiting access of team members to Outbound, Articles and Operator?

Hello Intercom Community! The (relative) recent updates to team’s and teammates’ allow us workspace managers to set permissions very cleanly, and it is a great way to restrict certain teammates from accessing inboxes, customer data, or change settings. However, this is not the case for the menus ‘Outbound’, ‘Articles’ and ‘Operator’, where any one in the workspace can access these menus and apply changes to many of the things available there (live messages, bots, etc.).Is there any one to prevent any access at all to these pages? Just like with the menu ‘reports’, in which when one doesn’t have permissions to access it, they are prevented from even loading it altogether. Thank you 😊 

1
Racheal
1 month ago
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Tom H13New Participant
asked in Settings, Security & Permissions

Blocking personal email addresses from becoming leads

Hey all, We’re seeing a lot of personal email addresses coming in as leads via intercom. I wondered if there’s a way to do one of the following:​​​​​​Request/accept business email addresses​ only (blocking personal altogether) Route personal email addresses down a different conversation path (so we don’t apply lead attributes and assign to sales) Any other creative solution that prevents people with personal email addresses becoming leads via the messenger and custom bots becoming leadsBest wishes Tom

1
Daniel M15
1 month ago
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James C13
asked in Settings, Security & Permissions

Does it cost money to use multiple workspaces in Intercom?

Does it cost money to use multiple workspaces in Intercom?

2
M
3 months ago
K
Kaito
asked in Settings, Security & Permissions

Hey everybody - I enabled my intercom chat bot on my website ( http://www.utopialabs.com/) and the app (https://app.utopialabs.com), but the chat icon on the bottom right is not showing up. Do you know why that's happening?

A few notes:I made sure to show the messenger launcherIt says that it installed properly.

1
A
3 months ago
O
Ori S12
posted in Settings, Security & Permissions

Assigning myself a seat

Hi all,We've added an outbound seat, but when I try to publish something it, Intercom says I don't have permission to outbound.When I try to give myself the sit (I'm my organization's admin), I get an error that I can manage my own permissions. How am I supposed to grant myself access to the new features?

2
O
3 months ago
C
cl17
asked in Settings, Security & Permissions

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

I removed a teammate and reassigned his conversations to other teammate. However, these conversations are still in the unassigned state, and the assigned teammate cannot see these conversations in his own list

1
A
3 months ago
P
Patti
asked in Settings, Security & Permissions

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

"Hello , I need to add SendInBlue app for intergration . I need permission to do so, the app dosent give me a option to install and your forum stated I need to request permission. Could you help me with that? Thank you !"

1
User1830
3 months ago
N
Neelima
asked in Settings, Security & Permissions

We are moving to SCIM and need to auto-set a deactivated / deprovisioned settings to auto assign everything the own( messages, conversations, articles ) to a default queue.

1
Oseas
3 months ago
M
Michał O
asked in Settings, Security & Permissions

How do I rotate "Identity verification secret"?

is there a way to rotate "Identity verification secret"? I was looking through the docs but haven't found anything.

1
Daniel M15
4 months ago
G
Galina S
asked in Settings, Security & Permissions

Integration with OKTA for SSO and Provisioning - recommended approach when using a [TEST] workspace

Hi all. We are trying to enable the integration with OKTA (firstly for SSO, secondly for SCIM provisioning). The problem we are facing is due to the fact that we have enabled a TEST workspace (separate workspace ID, separate url -> separate app in OKTA). The issue is the following:* If we enable SSO in OKTA only for the primary (production) workspace - the users will be authenticated when going to this workspace. But once they switch to the [TEST] one - they are being redirected to a login page where the are requested to login with their local user/pass (as OKTA cannot authenticate them).  COMPLICATIONS:1. If we create a second app in OKTA for the TEST workspace - the authentication will most probably work, but we will be facing other problems on OKTA side (having to administer 2 apps, 2 set of user groups and respectively - having to add/remove people from both apps).While at the same time the user base on Intercom is one for the both workspaces (the primary and the TEST one) and t

4
G
4 months ago
C
Catenda
asked in Settings, Security & Permissions

Configuration of Acess-Control-Allow-* response headers

We recently had a query about the CORS headers coming back from the API and whether they could be narrowed down to just the domain(s) we use- I searched the docs but I couldn't find anything about explicitly setting CORS config, is this the case?

1
Racheal
5 months ago
S
Samson
asked in Settings, Security & Permissions

How can I add a teammate to a specific workspace?

I want a teammate to only be able to access a specific workspace in intercom. how do I go about doing that?

1
Racheal
5 months ago
K
Khabir
asked in Settings, Security & Permissions

How do I reduce the number of false users?

How do I reduce the amount false users of my software. it's cause me to be charge upwards of $700+ per month? is there a number that I can call to assist me with billing?

2
P
6 months ago
C
Christine G
asked in Settings, Security & Permissions

A teammate has not received her invitation email, but I can't resend the invite or delete the invite sent by our boss in order to resend it. Is there a way to fix this?

Here is what she told me specifically regarding this: "I still have not received an invitation from Intercom. ------ tried sending it again yesterday (several times) and nothing. I've tried signing in (using the work email that the invite was sent to) and it says the account doesn't exist."

1
Shauna
6 months ago
F
Fiaz
asked in Settings, Security & Permissions

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

Is there a way to revoke an invite to intercom without having to scroll down the list of invited users?

1
Daniel M15
6 months ago
E
Emmanuel U
asked in Settings, Security & Permissions

Why was my workspace prevented from sending invite emails?

Hi I'm trying to add our developer as a Teammate and it is blocking me for some reason. Please help. It's not clear what the issue is

1
Oseas
7 months ago
Shauna
ShaunaCommunity Manager
asked in Settings, Security & Permissions

Can I merge 2 different workspaces?

I have 2 separate workspaces but I don't need 2 anymore - I want to merge them both together so I can have everything all together.

1
Shauna
8 months ago
U
User1861
asked in Settings, Security & Permissions

Why is Intercom not showing on our site?

I installed our intercom code on our square space site just like the intercom article said under code injection in the header section. However, it is not working. It will not show on my site: https://sellshark.comcan someone help?

1
Daniel M15
8 months ago
J
Joel W
asked in Settings, Security & Permissions

How do you unlock a teammates account?

How do you unlock a teammates account?

1
Racheal
9 months ago
B
Barrie
asked in Settings, Security & Permissions

When can I move data hosting to Europe ?

Will a migration be required ?When will it be possible to change the hosting to Europe for existing customers ?  

1
Racheal
9 months ago
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