Different service methods

  • 22 December 2023
  • 1 reply


I need to know if in intercom it is possible to configure service via chat in a time range, for example from 9:00 am to 6:00 pm from Monday to Friday and on other days and times the service will be via ticket. Is it possible to use this configuration?

Another point, is it possible to add a contact and activate it via WhatsApp?

Thank you very much in advance.


Best answer by Racheal 27 December 2023, 22:34

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Hey @Cleiton Santos Racheal from the support engineer team here👋 


At the moment, Intercom does not support the ability to disable the start a new conversation button based on hours, but I totally understand where you're coming from here and think you should have more control and flexibility here. I would love to pass this along as a feature request for the product team. If there are additional workflows or context not mentioned above, I'd be happy to include them in my notes to the team!

Regarding your second question, can you clarify what you mean by activate it? I’ll attach a helpful Article here detailing what is possible with our native WhatsApp integration: