Answered

How do we use different email addresses for support?

Forum|Forum|3 years ago
April 25, 2022
3 replies
503 views

Stuart H11
New Participant
1 reply

We need some urgent help - one of my associates asked for help a few weeks ago and hasn't had a response.

We are using Intercom to interact with our customers, however, part of our business model is changing and we will soon be responding to our customers, customers.

We currently use an @intercom email address, as cloud commerce group. We cannot have this address used by us when we respond as our customer to their customer.

We have tried to change the settings to use our email address, but this changes everyone to use @ccg. What we need is a way to change the response email address for just a few people in the teams.

Best answer by Diana Tripac

Hey @stuart h11 and @anthony j 👋!

For replies, workspaces can either use a default @intercom-mail.com address or they can opt to use the email addresses teammates login with instead.

If a teammate needs to have their replies show up from a different address, they'll need to change the address that they log in with.

Screenshot 2022-05-05 at 18.50.10

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Anthony J
New Participant
4 replies
Forum|Forum|3 years ago
April 25, 2022

Second This, other platforms allow for the email address for team members to show for example support@testcompany.com - is this possible?

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Stuart H11
Author
New Participant
1 reply
Forum|Forum|3 years ago
April 25, 2022

I've just found out from Intercom that they cannot support this currently in their solution. The only way currently is to buy a different workspace for each email domain you want to use.