Hi,
I have enabled "Require teammates to set up two-factor authentication (2FA)" - but it doesn't seem that Intercom "forces" teammates to enable this.
Is there anything I can do to force them?
Best answer by Daniel M15
View original
Userlevel 2
- Employee
- 240 replies
-
22 July 2022
- Answer
Hey @alex b14! Daniel from Customer Support Engineering here 🔧
Enabling this setting should be enough to force teammates to use 2FA! You'll first want to ask your teammates to log out of their Intercom accounts, make sure that they've cleared their cookies and cache (caching can persist their previous logged-in sessions), and then log back in. Hopefully, they should now be required to use 2FA 🙌 If you are still experiencing the issue after this, please reach out to us via our Messenger and we'll dig into this one deeper 🕵️♂️
Hope that helped!
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.