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Is Intercom HIPAA compliant?


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Is Intercom HIPAA compliant?

Best answer by Eric Fitz

Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their ePHI obligations as we store and process data in a manner consistent with HIPAA standards. This attestation report can be shared under NDA.

 

We offer our customers the opportunity to sign a Business Associate Agreement (BAA) so as to ensure that they can use Intercom while remaining HIPAA compliant. Customers wishing to sign this must move to a plan offering HIPAA support.

 

If you would like to discuss entering into a BAA, or signing an NDA to view our attestation report, you can contact our Support/Sales teams via the Messenger.

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2 replies

Eric Fitz
Employee
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  • Employee
  • 1630 replies
  • Answer
  • March 25, 2021

Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their ePHI obligations as we store and process data in a manner consistent with HIPAA standards. This attestation report can be shared under NDA.

 

We offer our customers the opportunity to sign a Business Associate Agreement (BAA) so as to ensure that they can use Intercom while remaining HIPAA compliant. Customers wishing to sign this must move to a plan offering HIPAA support.

 

If you would like to discuss entering into a BAA, or signing an NDA to view our attestation report, you can contact our Support/Sales teams via the Messenger.


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  • Expert User
  • 1152 replies
  • March 25, 2021

Such good news! 🎉🎉🎉


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