Is Intercom HIPAA compliant?

Intercom has successfully completed a HIPAA attestation examination, which means that we now help our customers fulfil their ePHI obligations as we store and process data in a manner consistent with HIPAA standards. This attestation report can be shared under NDA.

We offer our customers the opportunity to sign a Business Associate Agreement (BAA) so as to ensure that they can use Intercom while remaining HIPAA compliant. Customers wishing to sign this must move to an annual contract, which requires a Premium/Scale pricing plan.

If you would like to discuss entering into a BAA, or signing an NDA to view our attestation report, you can contact our Support/Sales teams via the Messenger.