Is there any way to assign conversations to teammates based on percentages?

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?


Best answer by Aparna 4 May 2022, 18:22

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Hey @tamia​ You can either assign conversation manually or use a round-robin or balanced assignment. Here is an article on that. I suggest you add it to our product wish list page here along with your use case.

I'm looking to assign conversations in an uneven split. This does not really help answer my questions but I will put that in the product wish list page.