I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?
Answered
Is there any way to assign conversations to teammates based on percentages?
Best answer by Aparna
Hey @tamia You can either assign conversation manually or use a round-robin or balanced assignment. Here is an article on that. I suggest you add it to our product wish list page here along with your use case.
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