Is there any way to assign conversations to teammates based on percentages? | Community
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Answered

Is there any way to assign conversations to teammates based on percentages?

  • April 28, 2022
  • 2 replies
  • 31 views
T
  • Tamia
  • New Participant
  • 1 reply

I would like to set up conversation assignment based on an uneven split and not a round-robin style rotation. Are there any integrations that allow this? Or could this be a feature that can be added in the future?

Best answer by Aparna

Hey @tamia​ You can either assign conversation manually or use a round-robin or balanced assignment. Here is an article on that. I suggest you add it to our product wish list page here along with your use case.

2 replies

A
Employee
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  • AparnaEmployee
  • Employee
  • 328 replies
  • Answer
  • May 4, 2022

Hey @tamia​ You can either assign conversation manually or use a round-robin or balanced assignment. Here is an article on that. I suggest you add it to our product wish list page here along with your use case.

T
  • Tamia
  • Author
  • New Participant
  • 1 reply
  • May 5, 2022

I'm looking to assign conversations in an uneven split. This does not really help answer my questions but I will put that in the product wish list page.


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