I'm unable to add team mates as it says "identity verification. We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information."

Hi @Stuart MaythamJennifer here from IntercomI will escalate this as a conversation with our support team as they may need to look into some private aspects of your account.They will come back to you as soon as they are available😀