Why was my workspace denied?

Question

Hey there! I tried to invite people to my workspace and it says; "We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visit our Help Center for more information.". However, I didn't send any emails nor do anything that broke the terms? I even reviewed the Help Center page and it didn't really help with what to do if denied. I've reached out to Intercom Support 6 hours ago, and I'm still awaiting a reply; I completely understand that it takes at least 2 days for them to reply. Yet, I'm still stumbled on how we failed the process?

Eric Fitz · Accepted Answer

Hey @ishaan t11​, I can see that Kayvan from our Support team got back to you and was able to approve your workspace for email sending!As email sending reviews are unique to each workspace, I'd recommend always contacting our Support team for any questions you may have about this.

Philip G · Answer

Hi @eric f11​sorry to hijack this post, I've had the exact same thing happen to me.I've created my workspace 2 days ago, and also got the same message when I was trying to add admin users to my account : "We've prevented your workspace from sending email, including invites, as your workspace failed our workspace review process. Please contact customer support or visitour Help Centerfor more information."I reached out to support, but still no answer after 2 days and multiple follow ups.Thanks

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