Hello, I am trying to display reply button on conversation when an external event occurs.I am not able to find a workaround or adopt an existing trigger that will be able to target a specific conversation (multiple conversation can be opened with the same user at the same time)my business cases is to trigger a workflow when an API call triggered. The closest solution ‘How to open workflow whit api service utilizes events that are not conversation specific.Is there an alternative?

I was able to achieve the requirement using combination of triggers:1) “Teammate sends any message” allows you to conditionally tag the conversation, but not show a reply button.2) “Customer has been unresponsive” trigger with a path that checks if the conversation was tagged by the previous trigger and show the buttons.! Don’t forget to remove the tag when an action is performed.

@mateusz.leszkiewiczThank you for the suggestion. Unfortunately it doesn’t work.I am not able to select the ‘reply buttons’ element when using the trigger.When linking a reusable workflow the error is given that the workflow is not a background onw.

Trigger a workflow for a specific conversation using API

Trigger a workflow for a specific conversation using API | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded