When did my user unsubscribe?

  • 20 April 2023
  • 1 reply

Is there a way to know when a user unsubscribed? Which campaign pushed them over the hill, etc.? 


Best answer by Daniel M15 24 April 2023, 18:41

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Userlevel 2

Hey @Madhu Soodhanan! Daniel from Customer Support Engineering here 🔧 


We don’t have a way to check the timestamp of historical unsubscriptions at the moment. You can get alerted when a user unsubscribes with our contact.unsubscribed webhook model. However, this won’t give you insight as to what campaign caused the unsubscription; you may find an analytics tool such as Google Analytics to be more useful for this functionality.