Product Area

2699 Topics

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Jason K11New Participant
asked in Messages & Series

How do I delete a message (sent or never sent), a campaign or a series?

I have a number of messages that were created as test messages and never sent - the same with campaigns and series. Is there a way to delete them? I click the checkbox next to the item, but I don't see an option to delete them appear (only "tags"). How do I delete the test data?

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R
Top Expert
2 years ago
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Stephanie S12New Participant
asked in Messages & Series

Is there a way to set a timeframe for an outgoing chat message to automatically disappear?

We have gotten feedback from customers that the automated outgoing message interferes with their shopping experience. Currently it is set up to show a snippet of a welcome message, and I can clearly see where the CLOSE button is located directly above the chat, but I think quite a few customers are missing that and becoming frustrated. This is primarily happening when customers are shopping on their phones (we do not have an app, just a mobile website) We want to continue to use the snippet feature instead of just using the badge, so I was wondering if there is a way to set up a time frame to allow the message to show. For instance, can I say that it should pop up after 10seconds on the page, but then automatically close 10 seconds later if the customer has not clicked on the chat to engage.

1
R
Top Expert
2 years ago
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Matthew P14Connector
asked in Workflows

Can I set up a custom bot to map an answer to a field (that is required) to create a SF lead?

The product category field on our SF Lead object is required. That field is restricted to a set of picklist values (see below screenshot.) Can I build a custom bot to either have the customer choose from a product list that I create OR map whatever answer the user enters to be one of the values in this picklist? Thanks in advance!

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Top Expert
2 years ago
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Mark T11Active User
asked in Contacts & Companies

Can I remove individual contacts from a segment?

I created a Segment, but want to remove some users from it. Is there a way I can do that in bulk, or do I have to go to each individual user to do it? EDIT: It does not appear I can do this even at the individual user level.

3
R
Top Expert
2 years ago
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MykhayloActive User
asked in Contacts & Companies

LastSeen Property Seems to Not Be Updated

Hi, The Last Seen property does not show the correct time when listing the users. As we can see from the screenshot. There is a green circle which means the user is currently online: If I open a user profile, the field last Seen says the correct thing: Just now : For the same user there is also a problem that he does not receive a Post message from Intercom, even if he was really logged on the page. I'm thinking if that could be the reason that his data are not properly updated by Intercom... Could you please explain why the date is not updated?Thank you.

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M
2 years ago
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Shikha DConnector
asked in Article Help Center

Why is my old Articles URL not redirecting to my new one?

All my article URLs have <domain name>.com/articles/<id>-article-name. I want to do away with the ID value in the URL and change it the name of the article only.  We maintain 9 accounts/business and want to have standard URL as per the article topic and not maintain IDs for every account. How do i update the articles URL for every collection or handle the redirection?  I have pinged on chat support but no reply.

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2 years ago
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Tony SNew Participant
asked in Messenger

Can Intercom recognise users without a user portal on my site?

My website is basic, no user logins or anything of that sort. I'd like intercom to remember users as we have regular customers coming in with questions. What's the best way to set that up with Intercom? I tried installing via GTM and it isn't showing up.

1
Eric Fitz
2 years ago
A
Austin CNew Participant
asked in Product Tours

Is there a way to A/B test Product Tours?

I am trying to see if there is a way that I can A/B a product tour using Series. I know that you can A/B test posts, but I am not seeing the same functionality in the Product Tours portion of my series. Has anyone else run into this or know if there's a solution. I would also be open to a workaround using an Intercom integrated app.

1
Eric Fitz
2 years ago
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SaritaActive User
asked in Messages & Series

Which series is activated for a user who satisfies the criteria for more than one series?

I have set up series to send out a post to users, and I observed there could be users who are eligible to be a part of multiple series. Which message will they get first?Since it is an in-app post on the same page of our product, I am a bit confused about what entry rules to add.I have used multiple AND's and OR's on Series started, disengaged, completed, etc. as an entry rule to make sure the message that is relevant goes first. Just wanted to confirm on this.Any help is appreciated.Thanks in advance!

1
Eric Fitz
2 years ago
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User729New Participant
asked in Product Tours

Can I display a pointer message on hover only?

Hello, I would like to know if it's possible to get a pointer on button which is available only by hover and where is it possible to click on it then to go to the next step ?Thank you

1
Eric Fitz
2 years ago
A
AzizNew Participant
asked in Article Help Center

How do I connect Route53 cname to help center and articles using custom domains?

How do I connect Route53 cname to help center and articles using custom domains?

1
A
2 years ago
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User727New Participant
asked in Conversations

How can I download unsupported attachments/file types?

How do we open .eml attachments that are sent by a User via an email into the Inbox?

1
Eric Fitz
2 years ago
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RedowanNew Participant
asked in Workflows

Why did my bot shown to the users where we've set leads and visitors as the audience?

We've set a new custom bot from outbound and set the audience to "Leads and visitors". But the bot was shown to our subscribed users too. How's that happened?

7
Eric Fitz
2 years ago
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Karishma RNew Participant
asked in Messages & Series

How can I get a "Series" email to deliver immediately after it matches the entry rules?

I've set up an Intercom "series" campaign with specific set of entry rules, however when I tested it with a test account, I noticed I received the first series email only a day after I matched all the rules. How do I get my first email in the series to get sent to customers immediately after they match the rules?

2
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2 years ago
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Adam R11New Participant
asked in Conversations

Is Grammarly compatible with Inbox?

How to get grammarly to work with the intercom Inbox

12
Kevin Bendixen
Top Expert
2 years ago
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Sarah C12Connector
asked in Messenger

Automated check in message on unresponsive conversations?

We want to set up a rule to automatically close conversations when unresponsive, but would like to first send out some pester messages to the customer to confirm resolution. E.g. "Is there anything else we can help you with?" sending after X hours of unresponsive, then closing if still unresponsive. Would like to prevent teammates from doing this work manually. Is that an option?

5
S
2 years ago
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Nina HNew Participant
asked in Conversations

Can I change the view of forwarded emails in Inbox?

Is there any way to improve the look of forwarded emails to the inbox? Intercom seems to collapse email threads and replies into each other which make it hard to interpret the flow of the inbox. Signatures, images and attachments are also difficult to read/access in plain text view via the Inbox.

3
R
Top Expert
2 years ago
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Caroline MNew Participant
asked in Messages & Series

Why my post is send only if my user exits its account & sign in again?

Hello !I want to send posts using filters. But I noticed that if I set the post live and then match the filter in the app, I never receive the post. I only receive it if I exit my app account and then sign in again. Do you know why the message isn't send unless i sign in again? (just in case it helps understand the problem : i'm working on a mobile app and I used a "when" condition so that the post is send when the user load a specific screen)

5
C
2 years ago
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Brian PConnector
asked in Messenger

Is it no longer possible to paste images into conversations or notes?

Has there been any change to copying and pasting images from a conversation back into a conversation? If I open an image in another tab or copy an image directly from the conversation I cannot paste back into the conversation or notes.

6
Eric Fitz
2 years ago
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User1140Active User
asked in Messages & Series

Tagging users with a Series - audience does not comply with my rules.

I created a series with a "rules" element, where I have a "current page url" as a rule. But underneath I'm getting "126 users are in your audience right now" and a list, where a lot of the users have never visited that URL. The wording is quite confusing: "If you set this Series live, they would enter it, as well as new people that start to match your rules." I'm not sure if all the people would be thrown into the series and tagged, or if the audience shows ignores my rule, and only people who visit the URL I've mentioned will be tagged.   

2
U
2 years ago
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RebecaNew Participant
asked in Workflows

Why is my bot closing conversations right away?

It's supposed to be after 3 minutes of no action, however, while testing the bot and choosing an option, the conversations get closed.  Another problem, the bot doesn't show up on my phone but ist does on another person's phone.

1
R
Top Expert
2 years ago
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Inter C12New Participant
asked in Messenger

How do I install Intercom on React?

How can I install Intercom on React Native?

10
Eric Fitz
2 years ago
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User978Connector
asked in Messages & Series

Send Push notification and Carousel simultaneously

Hi folks!I set up a Carousel to push an important offer to the users. However, users would only see it if they open the app. So I decided to send a Push Notification to nudge the user to open the app, hoping they would then see the Carousel. The unfortunate thing is that the Push notification seems to cancel the Carousel. When we tested them between us, we didn't receive the Carousel when we clicked on the Push notification.How can I send a push notification with a Carousel? or is there another way to go about this? Thank you!

3
R
Top Expert
2 years ago
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Tom W13New Participant
posted in Product Tours

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.

I need a bit of help understanding something in my series when using product tours and tagging users based on whether they've completed the tour or not.  I'm noticing that the tours are being delivered (44 in the screenshot within 30 days of coming online), but the next step of my series is confusing me... I want to tag someone if they completed the tour, and tag someone if they didn't complete the tour, so I've got a step in the series to see if the user completed the tour (the tour is 4 steps long btw, it's short) within 30 days of seeing it (This was the default value and I thought that was plenty of time to run the check). BUT the series tells me that 28 people are still trying to match which looks like they are not moving through my series fast enough... Is that because the 30 days must elapse before the user can continue through the series? So actually I was this number to be as small as possible...  Can someone help me understand what settings to use here and

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2 years ago
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Stephanie LNew Participant
asked in Workflows

Does pausing a custom bot create an error message/screen if the user has been served the bot before it was paused?

I duplicated a bot we were using in 'Outbound' and set it up in "From New Conversation'. I paused the Outbound bot and set the From New Conversation bot live. When I tested as a user, I saw an error message. I'm not sure if that screen was from the paused bot. Has anyone had an issue when they've paused a bot?  If a bot has been served to the user, and then it's paused, does it create an error?  Or does the paused bot still appear at the users end correctly if it was served to the user prior to it being paused?

2
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2 years ago
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